October 4, 2026 · Commentary on aci-asiapac.aero
Nadi International Airport's Customer Experience Focus Benefits Regional Travel
Nadi International Airport has achieved Level 2 of ACI's Customer Experience Accreditation, a boost for travellers in the South Pacific.
“Nadi International Airport has achieved Level 2 of the Airports Council International (ACI) Customer Experience Accreditation Programme, marking another important milestone in Fiji Airports’ commitment to improving the passenger experience at Fiji’s main international gateway.”
It's good news for everyone travelling through the South Pacific: Nadi International Airport in Fiji has recently been awarded Level 2 of the Airports Council International (ACI) Customer Experience Accreditation. This recognition highlights the airport's commitment to enhancing the passenger journey, building on its Level 1 accreditation from last year.
The accreditation process involves a structured approach to understanding what passengers need and using that feedback to make practical improvements. Fiji Airports CEO Mesake Nawari emphasised that "Every passenger's journey through our airport matters," noting that the achievement reflects the dedication of airport staff and stakeholders. Improvements are being made across various areas, including wayfinding, queue management, cleanliness of terminals and washrooms, seating, and overall passenger amenities.
While this accreditation is a significant milestone for the airport, located near the vibrant town of Nadi, the focus remains on continuous improvement. This ongoing commitment to customer experience at Nadi International Airport means a smoother, more pleasant experience for visitors to the region, including those making connections to beautiful Samoa. It's always great to see our neighbouring travel hubs striving for excellence, making the whole journey to our islands more enjoyable.
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