Operator Terms & Conditions

You confirm that the details you provide are accurate and kept up to date. You hold the rights to the photos, descriptions and other content you share, and you grant Kalena permission to use them to build, display and promote your listing.

The price you set is the amount you are paid for every booking. Kalena's commission, card processing and remittance costs are added on top of your price at checkout and paid by the guest, so you never need to pad your price to cover fees — set it at exactly what you want to receive.

Kalena applies a commission on each booking made through the platform — the platform base rate is 12%; the rate in your agreement governs — collected from the guest at checkout on top of your price along with card-processing and remittance costs. We pay out your full listed price to your nominated account after the guest's activity or stay, on the schedule we agree with you. Your bank and payout details are kept private and are never shown publicly.

You agree to honour confirmed bookings. You set your own cancellation policy for each tour, transfer or stay, and you agree to honour the policy shown to the guest at the time of booking.

We may first build a preview (mockup) of your listing from the details you submit, for you to review. Nothing is publicly bookable until you have confirmed the details and we set your listing live.

We use the information you submit to build, operate and promote your listing, and to contact you about your account. Public details (business name, description, photos, prices) appear on your listing; private details (payout and bank information, internal contact details) are used only to run your account and are not published.

You can update or withdraw your listing at any time by contacting us. We may update these terms from time to time; we'll let you know of material changes that affect your account.

Questions about these terms? Email contact@kalena.fun.